Privacy Policy
1. Introduction
Hannibal Hub ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, particularly in connection with Amazon's marketplace.
2. Information We Collect
2.1 Amazon Seller Account Data
- Seller account information and credentials
- Store performance metrics and analytics
- Product listings and inventory data
- Order information and customer communication records
- Review and feedback data
2.2 Personal Information
- Name and contact information
- Business address and details
- Email address and phone number
- Payment information
- Communication preferences
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our review management services
- Processing and managing Amazon seller account operations
- Analyzing store performance and generating insights
- Communicating with customers according to Amazon's policies
- Ensuring compliance with Amazon's terms of service
- Sending service updates and important notifications
- Processing payments and maintaining billing records
4. Data Protection and Security
We implement robust security measures to protect your data:
- Encryption of sensitive data during transmission
- Secure storage systems with regular security updates
- Access controls and authentication requirements
- Regular security audits and compliance checks
- Employee training on data protection procedures
5. Amazon Marketplace Compliance
Our privacy practices align with Amazon's requirements:
- Adherence to Amazon's data protection policies
- Compliance with marketplace communication guidelines
- Proper handling of customer data according to Amazon's terms
- Regular updates to maintain compliance with policy changes
Our service is fully compliant with Amazon's Acceptable Use Policy:
- We adhere to section 4.4 regarding honest communication and do not use manipulative or deceptive tactics to generate reviews.
- We comply with section 4.5 by never incentivizing or rewarding customers for leaving reviews.
- All review requests are sent through Amazon's official channels, ensuring complete compliance with Amazon's Terms of Service.
- Our system never attempts to influence the content of reviews or divert negative feedback.
Amazon Selling Partner API (SP-API) Compliance:
- We implement all required security measures for SP-API integration as specified in Amazon's SP-API Terms.
- Our data collection through SP-API strictly follows Amazon's data usage policies.
- We adhere to all rate limits and access controls imposed by Amazon for API calls.
- All SP-API credentials are stored using industry-standard encryption techniques.
- We maintain detailed access logs for all API calls made on your behalf for security and auditing purposes.
- We only request and process the specific data scopes necessary for our services to function properly.
- Our integration never uses data obtained through Amazon's API for unauthorized purposes.
6. Data Sharing and Third Parties
We may share your information with:
- Amazon's marketplace (as required for service operation)
- Service providers and technical partners
- Payment processors for billing purposes
- Legal authorities when required by law
7. Your Rights and Choices
You have the right to:
- Access your personal data
- Request data correction or deletion
- Opt-out of marketing communications
- Export your data in a portable format
- Withdraw consent for data processing
8. Data Retention
We retain your data for:
- The duration of your service subscription
- Required legal and compliance periods
- Necessary business operation timeframes
- As required by Amazon's marketplace policies
9. International Data Transfers
We may transfer data internationally in compliance with:
- Applicable data protection laws
- Cross-border transfer regulations
- Amazon's international marketplace requirements
- Standard contractual clauses
10. API Integration and Security
Hannibal Hub uses Amazon's Selling Partner API (SP-API) to provide our services. Our approach to API integration ensures:
- Secure authorization flows that follow Amazon's best practices
- Limited data access based on the principle of least privilege
- Regular security audits of our API integration code
- Immediate implementation of any security updates or policy changes from Amazon
- Transparent data handling practices that you can review at any time
- Compliance with Amazon's Terms and Conditions for all API operations
Our SP-API integration architecture implements these safeguards:
- All API transactions are encrypted using TLS 1.2 or higher
- API tokens are stored in secure, encrypted storage and never exposed in client-side code
- We implement proper token refresh mechanisms to minimize the risk of unauthorized access
- Our systems monitor for unusual API activity patterns that might indicate security issues
- We maintain a comprehensive audit log of all API operations for security review
11. Privacy Policy Updates
We may update this policy to reflect:
- Changes in our services and operations
- Updates to Amazon's marketplace policies
- New legal requirements
- Improved privacy protection measures
12. Contact Information
For privacy-related inquiries:
Email: Welcome@hannibalhub.cloud
Response Time: Within 24 hours
13. Legal Basis and Jurisdiction
This privacy policy is governed by applicable federal laws and the laws of the jurisdiction where Hannibal Hub is registered. Any privacy-related disputes will be resolved in accordance with these laws and Amazon's marketplace regulations where applicable.
Last updated: August 15, 2023